Emergency 24/7 Support
Nowadays it is essential to evolve and follow or even overtake the needs of our customers, to this purpose our business support systems need to be continuously developed and in case of malfunctions it is necessary to react efficiently and quickly to problems that arise. 24 hours a day, 7 days a week, 365 days a year.
Natural extension of DevOps Factory
During normal working hours on weekdays, the DevOps team often responds with the Development Team to malfunctions in the production systems. During night hours, holidays and public holidays, when there is a need for a quick and effective response, it becomes necessary to extend the work, provide support systems and people to undertake fixes.
A clear SLA
It is important to agree with the customer how quickly to respond and rectify system malfunctions. Establishing an SLA (Service Level Agreement) sets up the entire response process depending on the priority of the incident, ensuring effective resolution of IT system problems.
Cost effectiveness
Decision-makers have to choose whether to build an entire supporting system from scratch, often employing new people, implement a monitoring and response system, have to keep an eye on the continuity of production systems or take specialists and best practice often at the most optimal cost.
24/7 Support
Business is not going to bed. Business has to work all the time and therefore needs support around the clock. 24 hours a day, 7 days a week, 365 days a year.
What do we offer
- Technical Assistance and Emergency Support available during and after normal business hours – 24/7
- Clear SLA (Service Level Agreement) developed together with the customer
- Installation and maintenance of Monitoring Systems and various communication channels depending on customer needs
- Transparency in explaining what the problem was and what the solution was.
- Statistics on problems
- Collaboration with the client team to share knowledge and for continuous improvement.
